Your information
This page explains the information you choose to provide when you ask our team for help, request equipment, save projects or create a project account.
Enquiries and rental requests
When you send an enquiry, the website saves your name, email address, any phone number you provide, your message and the selections or project details you include. Optional details can include quantities, colours, finishes and preferred dates. It also records your agreement to be contacted about the request.
Rental date requests and retained rental records
The online rental form requests dates only. It saves your equipment choice, requested start and return dates, number of days, name, email address, phone number, optional project notes, request reference and status. We use these details to review your request, contact you about availability and pickup arrangements, notify our store team and send you a receipt or booking update by email. A submission or receipt email does not reserve equipment or confirm your dates; our team must approve the arrangements.
The rental agreement, identity checks, invoice and deposit are handled at pickup. The online date-request form does not collect a signature, driver’s licence number or payment card details. Please do not include identification numbers or payment card information in your project notes.
The website also retains records saved through an earlier rental process. These may include a DecorFusion invoice reference, licence-verification status and the last four characters recorded, deposit status and amount, equipment condition notes, and a signed agreement with the signer’s name and signing date. Saved signed agreements are encrypted and can be viewed only through protected administrator access. These records are separate from new online date requests. Contact our team using the details below to ask about access, corrections or removal; some records may need to be retained for legal or accounting purposes.
Photos you send with an enquiry
Photos are optional. Enquiry photos are stored in encrypted files and can be downloaded through an administrator-only area of the website. Permanently deleting an enquiry from the website also removes its attached photo files from the website’s active storage. This does not recall copies already downloaded.
Projects saved in your browser
You can use My Projects without an account. Project names, notes, measurements, colours, products, guides and quantity estimates are saved in this browser. Clearing the website’s browser storage can remove that local copy. Download a project backup if you want to keep your own copy.
Browser-only projects are not listed in the store’s customer account area. If you send a project to our team or share it, the notes and selections you include leave your browser as part of that action.
Optional project accounts
An account saves your name, email address and account details so you can sign in and keep your projects across devices. Projects synchronized to your account, including archived projects, are stored in the website database. Administrators can view those account-saved projects to help with your plans. Signing in uses the website’s authentication cookies.
Moving a project to Archived projects keeps a copy that can be restored. It does not permanently erase that project or copies held elsewhere.
Sharing and downloaded copies
A My Projects sharing link contains a copy of the project information. Anyone with that link can view or import the project notes and selections. Share only information you want the recipient to see. Changing or archiving your original project does not recall an existing sharing link, a downloaded backup or a printed copy.
Activity counts and outside services
Simple daily activity totals are explained separately on the Website activity page. Customer enquiries, photos, rental records and account projects are separate from those totals.
The website also links to manufacturer pages, documents and videos, and offers Google Maps directions. Opening an outside page, video or map can connect you to that provider. Those services handle information according to their own practices.
Questions about your information
For questions about information saved with an enquiry, rental request or project account, call 807-345-4511 or visit Superior Coatings at 550 Fort William Road, Thunder Bay, Ontario. You can ask about access, corrections or removal. Our team may need to confirm your identity and the request involved before making changes.